Front of House Manager
Description
Established County Antrim Hotel is seeking to appoint a Front Office Manager to assume responsibility for all operational procedures within Front of House department.
The ideal candidate will have a minimum of 2 years senior reception experience in a busy hotel environment .
The successful candidate will have excellent interpersonal and communication skills with exceptional standards in customer service
A working knowledge of computersied systems, in particular front office packages is essential.
DESCRIPTION OF MAIN TASKS
To ensure that a high standard of personal hygiene and grooming is evident at all times.
To direct, organise and control the efforts of the staff under your supervision.
To participate in the recruitment of Reception staff with Personnel.
To organise all the resources of the Reception Department.
To be aware of the need for positive selling of all the hotels services.
To have a working knowledge of front office I.T systems and report any irregularities that occur.
To maintain adequate stock levels in Reception by requisition from the hotel accountant
To recruit, develop and train staff within the department with specific emphasis on customer care and standards of performance.
To be aware of the statutory regulations concerning guest registration, right of lien and Hotel Proprietors Act.
To ensure the Reception desk is of good appearance at all times.
To ensure Reception staffs' requests and complaints are dealt with without delay.
Hours of work will be based on an average 39 hours per week, 5 out of 7 days.
Early and Late shift pattern (7am-3pm / 3pm-11pm)
Please contact 028 9032 3030 for further details or email CV via link below.
