Hospitality Duty Manager *Co Fermanagh*

Description

Our client is an exclusive Hotel and Accommodation resort based on the shores of Lough Erne. They are currently seeking to appoint a Duty Manager to join the Management team due to a rapid expansion of the business.

The successful candidate will work across all areas of the resort supporting and motivating the team, and focusing on providing the highest level of standards and service to all guests. You will be present on the floor, taking an active role in the day to day operations of the resort. You will monitor and act on guest feedback and be proactive in planning ahead. Our ideal candidate is energetic, self-driven, has excellent attention to detail and is enthusiastic about working within a rapidly expanding business.

Your role as a duty Manager will be based on job share in which you will split the daily operations and responsibilities with another duty manager and guest services manager. This is a hands-on role that requires participation in the daily tasks across all departments whilst ensuring the smooth day-to-day running of the business.

Responsibilities

  • Direct, oversee, and manage smooth daily operations at the Resort
  • Liaise with all departments to maintain open lines of communication across each
  • Oversee staff duties within each department and ensure efficient working practices
  • On-property contact on shift, and responsible for the smooth running of day to day operations
  • Review operating procedures in order to improve the efficiency of work
  • Prepare the schedule in cooperation with your fellow duty manager and guest services manager
  • Check in regularly with employees to determine satisfaction and address any complaints or performance issues
  • Assist in training new hires
  • Help in fostering a positive environment for employees and guests
  • Speak with guests on a regular basis to monitor customer satisfaction, preempt any issues or concerns and cross-sell wherever possible
  • Record and address customer issues, emergencies and complaints that arise
  • Ensure that guest requests, treatment of VIPs and special requirements are executed correctly
  • Ensure the cleanliness and safety of all spaces are maintained
  • Schedule regular maintenance and cleaning of facilities
  • Perform general office duties as needed (sending/answering emails, phone calls, producing/filing electronic forms)
  • Perform daily operational tasks in a timely manner

Requirements

  • Positive attitude, always going above and beyond for guests
  • Attentive to detail
  • Hands on approach and passion for service
  • Proactive in foreseeing and resolving potential issues
  • Have experience using Microsoft office, EPOS & property management systems
  • Have experience as a Duty Manager or similar management role
  • Previous experience in the industry preferred
  • Customer service experience
  • Knowledge of cash management procedures
  • Team management skills
  • Strong organisational skills
  • Strong problem-solving skills
  • Availability to work in shifts including evenings and weekends

Hours of work will vary but will be based on working an average of 40-45 hrs per week (5 out of 7 days)

Salary – £30k – £35k (Dep on Experience)

Candidates who meet all of the above criteria should forward an up to date CV in the strictest confidence via the link below.

 

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